Terms & Conditions
Refund / Moneyback Policy
All new web hosting orders for shared hosting include a 30 days refund / moneyback guarantee. Please find below our refund policy for different services / products offered by Hostthesite:
Hosting Refund Policy
If you become unsatisfied at any point within the first 30 days usage, we will offer full refund of the amount paid for hosting. Refund requests should state clearly the reason for your refund request and must be received within the 30 days of activation through email (support [at] hostthesite.com), or the web form.
Domain Refund Policy
Hostthesite uses third party domain registrar to register the domains, so once registered domain’s registration cost will not be included in the refund. However you will be able to retain the ownership of domain, and will be eligible to transfer your domain to other registrars. Other Important Info Accounts terminated due to violation of our terms and conditions found below, will not be eligible for the refund. Non-refundable Products and Services. Refunds are not offered on VPS / dedicated servers orders. Acceptable Usage and Content Policy Hostthesite strictly prohibits any account hosted on our servers from containing certain types of material.
Disk Space Abuse
The space we provide for hosting should not be used as a storage medium for your files or data. At least 90% of your web pages must be ‘linked’ with files (GIF, JPEG, etc.) stored on Hostthesite servers. Website that are found to contain either/or no HTML documents, a large number of unlinked files are subject to files deletion or account cancelation.
Account Resources Abuse
Continuous overuse of server resources may also result in account suspension / termination. Any account using 25% CPU / Memory resources for more than 60 seconds, resulting from the single or combined use of FTP, CGI Scripts, HTML or MySql resources will result in account suspension.
Technical Support Boundaries
Hostthesite provides technical support for you that encompasses within our area of expertise only. Such expertise includes assistance, installation, troubleshooting, and debugging, and any other hosting related issues. However, in under no circumstances is Hostthesite neither obligated to help you in providing assistance for any coding related issues, errors produced by any applications, unless our support team in its sole discretion is willing to do so.
Disclosure to Law Enforcement
Our acceptable usage policy specifically prohibits the use of our service for illegal activities. Therefore, Subscriber agrees that the Hostthesite can disclose any and all subscriber information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification to the client. In addition Hostthesite shall have the right to terminate all service set forth.
Legal Threats & Non-professional Behavior
We at Hostthesite are here to help you and provide the best possible service. However any unreasonable threats, either personal or against Hostthesite will receive a warning for breach of these conditions. Personal abuse towards Hostthesite employees or legal threats against the company are viewed as extremely serious. Hostthesite reserves the right to refuse to do business with a person or company as a result and possibly terminate any accounts in question.
Changes to the Agreement or the Services
Hostthesite may modify, add, or delete portions of this Agreement at any time. If we have made significant changes to this Agreement, we will indicate it at the top of this Agreement with the date of the last revision and a link to previous terms for up to 30 days. Any revisions to this Agreement will become effective when posted unless otherwise specified. You agree to any modification to this Agreement by continuing to use the Services after the effective date of any such modification. Hostthesite reserves the right to modify, change, or discontinue any aspect of the Services at any time.
Backups and Data Loss
You use our services on your own sole risk. Hostthesite is not responsible for files, data residing on your account. YOU AGREE TO TAKE FULL RESPONSIBILITY FOR FILES AND DATA TRANSFERRED AND TO MAINTAIN ALL APPROPRIATE LOCAL BACKUPS OF FILES AND DATA STORED ON HOSTTHESITE SERVERS.